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FAQs

 

Q. Can I return defective product?

A. Yes, within 30 days of purchase according to our Shipping & Returns Policies.

Q. Do we have a catalog?

A. Our catalog is our website.

Q. How do you accept payment?

A. We take VISA, MasterCard, Discover, PayPal and others. We are always making changes to best accommodate our customers. Learn more acceptable forms of payment during checkout

Q. Do you offer store credit cards?

A. No. Not at this time. However, we are considering in the future.

Q. Do you accept payments over the phone?

A. No. Not at this time. Our customer service reps can assist with product questions and order information. Our online checkout is the method to place your order.

Q. How do I track my order?

A. Once your order is processed and shipped, you will receive an email containing the tracking information by the end of the business day. You can also contact our Customer Service team at customerservice@pureblisskinky.com for the shipment information.

Q. How do I access my saved wish list items?

A. You can view your Wish List on the My Account page.

Q. Why did I receive more than one package for my order?

A. You can receive more than one package depending on the two warehouse locations of the products ordered.
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